Last updated: 12 February 2020.
INFORMATION WE COLLECT
We collect personal information about you in various ways, such as when you create an account or online profile, use the interactive areas and features on our websites, make a purchase, participate in our contests or surveys or when you email, call or otherwise communicate with us. Such information may include your name, address, email address, phone number, photographs, credit card information and other contact or demographic information you choose to provide. We may also obtain information about you from other sources and link or combine that with information we collect on our websites.
We also automatically collect information about you when you access or use our websites. For example, we automatically log your computer’s operating system, Internet Protocol (“IP”) address, access times, browser type and language and the website you visited before navigating to our websites. We may also collect information about your usage and activity on our websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.
We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:
review the personal information you have supplied us
request that your personal information may not be used to contact you
request that your personal information be removed from any solicited list used by us
request that your personal information be deleted from our records
to opt out of being contacted by us.
CORRECTION OF PERSONAL INFORMATION
You may, at any time, request access to the personal information, which we hold about you by sending an email to xxx. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.
OPTING OUT & UNSUBSCRIBING
If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us by sending an email requesting to be unsubscribed to xxx
COOKIES & OTHER TRACKING TECHNOLOGY
THIRD PARTY COOKIES
HOW WE USE YOUR INFORMATION
We use the personal information we collect for the purposes described in this Policy or otherwise disclosed to you on our websites. For example, we may use your information to:
to personalise your experience (your information helps us to better respond to your individual needs)
operate and improve our websites;
provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, shipping alerts, invoices, updates, security alerts, recall notices and support and administrative messages;
maintain and administer your online account;
to address feedback (we may contact you in response to your feedback or questions submitted)
send you news and information about events, activities, offers, promotions, products and services offered by The Heart Centred Herb Company or third parties that we think will be of interest to you;
process and deliver contest or sweepstakes entries and prizes; and
link or combine with other personal information we receive from third parties to help understand your needs and provide you with better service.
We may store and process personal information in the United States and in other countries.
DISCLOSURE OF INFORMATION
It is our policy not to share personal information collected through our websites with third parties except as described in this Policy or as otherwise disclosed to you on our websites. For example, we may share personal information as follows:
when you give us your consent to do so, including if we notify you on our websites that the information you provide will be shared in a particular manner and you provide such information;
when you provide a product review or you post content to interactive areas or features of our websites;
with third party vendors, consultants and service providers that perform services to help us with our business activities (such as shipping your order or offering customer service) and who need access to such information to carry out their work for us. These companies are authorized to use your personal information only as necessary to provide these services to us
when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or to respond to lawful requests, legal process or legal authorities;
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, respond to an emergency or investigate fraud; and
in connection with, or during negotiations of, a merger, acquisition, financing or sale of all or a portion of The Heart Centred Herb Company ’ assets.
We may also share aggregated or anonymized information that does not directly identify you.
LINKS TO OTHER WEBSITES
We take reasonable and appropriate steps to protect your personal information from unauthorized disclosure or access. However, no data transmitted over the internet or stored on a server can ever be 100% secured. Therefore, while we strive to protect your privacy and personal information, we cannot guarantee the security of any information transmitted or disclosed to us online. We are not responsible for the disclosure, destruction or theft of your personal information.
CHOICES & CHANGES
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or emailing us at xxx. If you opt out of receiving such communications, we may still send you non-promotional emails, such as emails about your account, purchases or our ongoing business relations.
If your personal information changes, or if you no longer desire our service, you may correct, update, or delete or ask to have it removed from our blog by making the change on your account with us, emailing our Customer Support at xxx or contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days or within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at xxx. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
SOCIAL MEDIA WIDGET
We may update this Policy at any time to reflect changes to our information practices and we will indicate when changes have been made by revising the date at the top of the Policy. If we make any material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our websites prior to the date such changes become effective. We encourage you to periodically review this Policy for the latest information on our privacy practices.
MAKING A COMPLAINT
If you wish to make a complaint, you should contact us by mail, email, or telephone at the details above. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.
If you have a question about this Policy, please contact us at:
The Heart Centred Herb Company
228 High Street
08 9336 6880