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Privacy policy.

Last updated: 12 February 2020.

Please review our privacy policy, which governs your visit to theheartcentredherbcompany.com.

This Privacy Policy (“Policy”) describes how personal information about you is collected, used and disclosed by The Heart Centred Herb Company and our subsidiaries and affiliates (collectively, “The Heart Centred Herb Company”) with respect to your use of our websites where this Policy is posted. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

YOUR CONSENT

By using our Site, you consent to our privacy policy.

INFORMATION WE COLLECT

We collect personal information about you in various ways, such as when you create an account or online profile, use the interactive areas and features on our websites, make a purchase, participate in our contests or surveys or when you email, call or otherwise communicate with us. Such information may include your name, address, email address, phone number, photographs, credit card information and other contact or demographic information you choose to provide. We may also obtain information about you from other sources and link or combine that with information we collect on our websites.

We also automatically collect information about you when you access or use our websites. For example, we automatically log your computer’s operating system, Internet Protocol (“IP”) address, access times, browser type and language and the website you visited before navigating to our websites. We may also collect information about your usage and activity on our websites. We may combine this automatically collected log information with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality.

We take all reasonable steps to ensure your personal details are up to date, correct, and complete. At any time, you have the right to:

  • review the personal information you have supplied us

  • request that your personal information may not be used to contact you

  • request that your personal information be removed from any solicited list used by us

  • request that your personal information be deleted from our records

  • to opt out of being contacted by us.

CORRECTION OF PERSONAL INFORMATION

You may, at any time, request access to the personal information, which we hold about you by sending an email to xxx. We will respond to such request within a reasonable time of it being received by us, without any charge to you. We will take such steps as are reasonable to correct information to ensure that it is accurate, up to date, complete, relevant and not misleading.

OPTING OUT & UNSUBSCRIBING

If at any time you would like to unsubscribe from receiving future emails, we include an unsubscribe link at the bottom of each email. You may also choose to contact us by sending an email requesting to be unsubscribed to xxx

COOKIES & OTHER TRACKING TECHNOLOGY

We collect certain information using “cookies”, tags and scripts. Cookies are small data files stored on your hard drive by a website. Among other things, cookies help us improve our websites and your experience. We use cookies to see which areas and features are popular and to count visits to our websites. We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. We use session cookies to make it easier for you to navigate and to help create a more customized experience for you when visiting our website. A persistent cookie remains on your hard drive for an extended period of time. We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file. Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove and/or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features of our websites.

THIRD PARTY COOKIES

We may also allow such third parties, to use cookies, web beacons or other devices to collect non-personal information about visitors to our websites. Such information may be used, among other things, to analyze data, to determine the popularity of certain content, to make it easier to navigate around our websites and to better understand the usage and visitation of our websites. For example we utilize Google Analytics to aid in website measurement. This software is employed to evaluate – anonymously and in aggregate about how people use the The Heart Centred Herb Company websites. While this statistical data is collected, it is important to note that The Heart Centred Herb Company  does not sell, rent or lease any of your personal information. Nonetheless, if required by law, we will release your personal information due to a search warrant, subpoena, court order, etc.

HOW WE USE YOUR INFORMATION

We use the personal information we collect for the purposes described in this Policy or otherwise disclosed to you on our websites. For example, we may use your information to:

to personalise your experience (your information helps us to better respond to your individual needs)

operate and improve our websites;

provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, shipping alerts, invoices, updates, security alerts, recall notices and support and administrative messages;

maintain and administer your online account;

to address feedback (we may contact you in response to your feedback or questions submitted)

send you news and information about events, activities, offers, promotions, products and services offered by The Heart Centred Herb Company or third parties that we think will be of interest to you;

process and deliver contest or sweepstakes entries and prizes; and

link or combine with other personal information we receive from third parties to help understand your needs and provide you with better service.

We may store and process personal information in the United States and in other countries.

DISCLOSURE OF INFORMATION

It is our policy not to share personal information collected through our websites with third parties except as described in this Policy or as otherwise disclosed to you on our websites. For example, we may share personal information as follows:

when you give us your consent to do so, including if we notify you on our websites that the information you provide will be shared in a particular manner and you provide such information;

when you provide a product review or you post content to interactive areas or features of our websites;

with third party vendors, consultants and service providers that perform services to help us with our business activities (such as shipping your order or offering customer service) and who need access to such information to carry out their work for us. These companies are authorized to use your personal information only as necessary to provide these services to us

when we believe in good faith that we are lawfully authorized or required to do so or that doing so is reasonably necessary or appropriate to comply with the law or to respond to lawful requests, legal process or legal authorities;

when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, respond to an emergency or investigate fraud; and

in connection with, or during negotiations of, a merger, acquisition, financing or sale of all or a portion of The Heart Centred Herb Company ’ assets.

We may also share aggregated or anonymized information that does not directly identify you.

LINKS TO OTHER WEBSITES

Our websites include links to other websites. This Policy does not apply to linked sites and we are not responsible for the content or privacy and security practices of those sites. Any personal information you provide to a linked site is provided directly to a third party and is subject to such third party’s privacy policy. We encourage you to carefully read the privacy policies of any website you visit before providing any personal information.

SECURITY

We take reasonable and appropriate steps to protect your personal information from unauthorized disclosure or access. However, no data transmitted over the internet or stored on a server can ever be 100% secured. Therefore, while we strive to protect your privacy and personal information, we cannot guarantee the security of any information transmitted or disclosed to us online. We are not responsible for the disclosure, destruction or theft of your personal information.

CHOICES & CHANGES

You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or emailing us at xxx. If you opt out of receiving such communications, we may still send you non-promotional emails, such as emails about your account, purchases or our ongoing business relations.

If your personal information changes, or if you no longer desire our service, you may correct, update, or delete or ask to have it removed from our blog by making the change on your account with us, emailing our Customer Support at xxx or contacting us by telephone or postal mail at the contact information listed below. We will respond to your request within 30 days or within a reasonable timeframe.

DATA RETENTION

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us at xxx. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

SOCIAL MEDIA WIDGET

Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Twitter button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

NOTIFICATION OF PRIVACY POLICY CHANGES

We may update this Policy at any time to reflect changes to our information practices and we will indicate when changes have been made by revising the date at the top of the Policy. If we make any material changes to this Policy, we will notify you by email (sent to the email address specified in your account) or by posting a prominent notice on our websites prior to the date such changes become effective. We encourage you to periodically review this Policy for the latest information on our privacy practices.

MAKING A COMPLAINT

If you wish to make a complaint, you should contact us by mail, email, or telephone at the details above. We will take such steps as are reasonable to investigate complaints, within a reasonable time of such complaint being received by us. We will give you a written notice of the investigations, which have been carried out, and the outcome of your complaint.

CONTACT US

If you have a question about this Policy, please contact us at:

The Heart Centred Herb Company 
228 High Street
Fremantle
Western Australia
08 9336 6880
Email

The Heart Centred Herb Company

Fremantle, Western Australia

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